Apple TV

1. 1Confirm the app name and the developer name on our guide for your device. A similar name from a different developer is a different product.
2. 2Check your device’s region and the store account signed in on it — stores show different catalogues by country.
3. 3On a television, restart the TV and reopen the store once. A store that will not load cannot install anything.
4. 4If the app is still absent, it is not published for your model year. Send us the model and we will confirm the alternative that is.

Do not install an APK from a search result or a third-party site. Only the developer’s own download is safe.

1. 1Re-type the details instead of pasting them. A trailing space is the most common cause.
2. 2Match the server address exactly as sent, including http:// or https:// and any port after the colon.
3. 3Check capitals in the username and password. Most are case-sensitive.
4. 4Confirm your subscription is active and its term has not ended.
5. 5Try the same details in the same app on another device you own, to see whether the details or the device are the problem.

If the app reports a device or connection limit, that is a plan limit rather than a wrong password.

1. 1Open the playlist link once on a computer on the same home network. That tells you whether the link works at all.
2. 2Check that the whole link was copied, including everything after the last slash.
3. 3Look for a limit message in the app. A second device using the same playlist can block the first.
4. 4Give the app a minute on first load — it is downloading the channel and guide list.
5. 5If the link works on a computer but not on the device, tell us the device model: some televisions cannot decode every format.

Treat a playlist link as a password. Do not send it in a public form, and hide it in screenshots.

1. 1Identify which message you see: one is the app’s own trial or licence, the other is a subscription or account error from us.
2. 2If it is the app’s trial, the app vendor sells the unlock. Paying them does not renew your iptvfrostlight term.
3. 3If the app is unlocked and you still cannot watch, the message is about your subscription — send it to us with the exact wording.
4. 4Tell us the app name and version so we can confirm which of the two you are looking at.

We never ask you to pay an app fee to us, and an app fee never extends a subscription.

1. 1Try three or four other channels. If only one fails, it is that channel rather than your setup.
2. 2Try the same channel again a few minutes later. Some sources need a moment before they start.
3. 3Note the exact on-screen error and the channel name.
4. 4If every channel fails, treat it as a connection or account problem and use the playlist path above.

Catch-up, recording and 4K are app capabilities and channel capabilities at once — an app that supports them does not make every channel available in them.

1. 1Compare one device on Wi-Fi with one on a cable, if you can. Wired is the simplest way to rule the network out.
2. 2Check whether other streaming apps in the house stall at the same time of evening.
3. 3Move the device closer to the router, or switch it to the 5 GHz band.
4. 4Restart the device once, then reopen the app.
5. 5Tell us the time it happens and whether every channel behaves the same way.

We do not promise that a VPN or a DNS change will help. An extra hop usually makes a stream slower, not faster.

1. 1Turn the volume up on both the device remote and the television remote — televisions often control two different volumes.
2. 2Check the audio track chosen in the app, where the stream offers more than one language.
3. 3Try another channel to see whether the silence follows the channel or the device.
4. 4Check the television’s audio output setting if you use a soundbar or receiver.

One channel with no audio is usually that stream. Every channel with no audio is the device or the app.

1. 1Confirm the guide has had time to load — the first refresh can take several minutes.
2. 2Refresh the guide inside the app rather than reopening it.
3. 3Tell us the channel and the app, and we will confirm whether guide data is supplied for it.
4. 4If the app vendor states it has no guide of its own, the schedule depends on the data we supply and may be limited.

An empty guide never means your subscription has stopped working.

1. 1Check how many simultaneous screens your plan includes.
2. 2Close the player fully on a device you are not using, rather than leaving it paused.
3. 3Sign out of unused devices if the app keeps a session open.
4. 4If the number of screens still seems wrong, tell us the devices and we will check what your plan allows.

Installing on several devices you own is fine. The limit is how many can watch at the same time.