Reseller Terms

The reseller programme lets a business buy a prepaid balance of credits and use those credits to activate subscriptions for its own customers. It is a commercial arrangement between us and the reseller. It is not a franchise, an agency, a partnership or an investment, and it does not make the reseller part of iptvfrostlight.

These terms apply in addition to the Terms of Service. Where your written partner agreement sets a specific figure or process — rates, expiry, panel access — the agreement applies, and these terms fill the gaps.

Credits are consumed per customer line, per term, at the rates published on the reseller page. A twelve-month line costs more credits than a one-month line. Rates are shown on that page and confirmed with you in writing before a pack is purchased.

A pack price is a price for credits, not for a number of guaranteed customers. We do not promise that you will resell any particular number of lines, and we do not quote earnings projections.

We may change credit rates for future purchases. A change never reduces credits you have already bought; it applies to the next purchase, and we give notice in writing before it takes effect.

Credits are deducted when a line is activated, for the term you choose at activation. Re-activating the same line for a further term consumes further credits.

Credit expiry, minimum top-up amounts and any volume terms are not published on this site. They are stated in your written partner agreement before you buy. If your agreement does not state an expiry, credits do not expire during the term of that agreement.

If a credit deduction is disputed, tell us before activating further lines. We will reconcile the balance against activation records and correct any error.

You contract with your own customers, set your own retail prices, and handle your own billing, refunds and complaints. We are not a party to your customer agreements and we do not provide first-line support to your customers.

You are responsible for complying with the consumer protection, privacy and anti-spam laws that apply to your business, including obtaining any consent you need to contact your customers and honouring their cancellation and refund rights.

You must not describe yourself as iptvfrostlight, present our brand as your own, or imply that we endorse your business beyond the reseller relationship. You must not promise your customers specific channels, events, uptime, activation times or resolutions we have not confirmed.

Where panel access is provided, it is personal to the reseller account holder. Do not share credentials, resell panel access, or use the panel to activate lines for anyone outside your own customer base. Panel access may be suspended if we see activity that indicates credential sharing or use that puts the service at risk.

We support you on the wholesale side: credit balances, activation problems, service faults and technical escalations. We do not support your customers directly, and we do not provide marketing, accounting or legal advice.

Support is provided through the contact route on this site or the channel named in your agreement. Response times are confirmed there; we do not promise a service-level guarantee unless your agreement contains one.

Credits are a prepaid commercial balance. Once purchased they are not redeemable for cash, and unused credits are not refunded simply because you stop selling. If the programme ends for a reason that is our responsibility, we will either return the unused balance or keep it usable for the remainder of your agreement, as stated in that agreement.

Separately, your own customers have rights against you under consumer protection law. Those are your responsibility, and nothing in this policy reduces them.

Either side may end the agreement as set out in the written partner agreement. We may suspend or terminate immediately if credits or credentials are misused, if lines are activated for prohibited purposes, or if continuing would put other customers or us at legal risk. Where it is reasonable, we tell you why and give you a chance to respond.

On termination, unused credits are handled as your agreement states. If it says nothing, we will agree a reasonable wind-down period so your existing customers are not cut off without notice.

We may change these reseller terms for legal, security or commercial reasons. The effective date at the top changes, and we notify active resellers by email before a change that affects credit rates, expiry or panel access applies to them.